Terms and Conditions

International Knowledge Academy Private Limited (hereafter referred to as the “company”, “ansrsource”, “we”, “us”, and “our”) provides www.ansrsource.com. We encourage prospective clients to read ansrsource’s terms and conditions, prior to any purchases.

Definitions

• The “Company”, “Ansrsource”, “We”, “Us”, “Our” – this refers to Ansrsource India Pvt. Ltd. with a registered office at IndiQube Golf View Homes – 2, Ground Floor, Golf View Campus, Survey Nos. 134 & 135/2, Kodihalli Village, Varthur Hobli, Bangalore South Taluk, Bengaluru – 560017.
• “Client”, “Your”, “You” – this refers to the individual purchasing from Ansrsource that intends to attend a training event.
• “Booker” – this refers to the person making the booking with Ansrsource, on behalf of a client attending the course.
• “The Website” – this refers to the www.Ansrsource.com.
• “Terms and Conditions” – this refers to the terms of usage and conditions under which all purchases are pursued, and the website is utilized.
• “Booking Form” – this is an agreement between Ansrsource and its clients, with regard to prospective delivery of services.
• “Joining Instructions” – this refers to a set of instructions that are given to clients upon receipt of payment, regarding event-related details.
• “Working Days” – this refers to days between Monday and Friday, excluding Public Holidays.

1. Prices:

• All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
• The published prices exclude GST. Clients and Companies must pay Ansrsource any GST that is chargeable on services that are provided; Ansrsource will list the correct GST amount on the invoice – as required by statute.
• All quotations exclude GST. If the corresponding purchase is pursued, as required by statute, GST will be applied at the point of purchase and feature within the sales invoice.
• The published prices do not include any travel, accommodation or living expenses which the client may incur in attending unless specifically mentioned on the Booking Form.
• GST is payable regardless of the Client’s country of origin; the point of supply for GST purposes is the location of the course. For E-learning courses, GST will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption.
• If a third party vendor, certification body, or service provider alters their examination fee or material cost, Ansrsource reserves the right to adjust the relevant training course prices to reflect such alterations.
• Training event prices listed on correspondence, brochures, leaflets, and materials belonging to Ansrsource are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.

2. Payments:

• The course fee(s), including GST, should be paid in three installments as mentioned below:
  • First Installment: Advance 50% (This payment should be made at the beginning of the course.)
  • Second installment: 25% (Should be paid by the end of July 2023).
  • Final Installment: 25% (Should be paid by end of August 2023)

• Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full Invoice amount, and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses is required immediately upon confirmation before the commencement of the first course.
• Ansrsource contracts must be paid in full upon confirmation – prior to any clients attending an event. Ansrsource reserves the right to refuse entry to a training event until the course fee is paid in full. Please also note that examination results and certificates will not be issued until the full fee has been paid.
• All administration fees for cancellations are payable immediately upon receipt of the invoice. The Terms of this agreement override over any other terms of business or purchase conditions put forward by the client.
• Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, American Express, Bank transfer, the Client will adhere to Ansrsource’s terms and conditions, irrespective of a booking form having been signed.
• All payments shall be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If a customer is compelled to make any such deduction, it will pay to the receiving Party, Ansrsource, such additional amounts as are necessary to ensure receipt of the full amount which that party would have received but for the deduction.
• All payments must be received, regardless of payment terms, prior to an examination being issued or delivered by the Company.
• It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.
• Upon approval and acceptance by Purchaser of an Account, Purchaser shall pay to Client part payment of the Purchase Price as per

3. Cancellations:

Cancellations made by Ansrsource

• Ansrsource reserves the right to cancel, move, and reschedule a training event or course due to circumstances that are beyond Ansrsource’s control, such as trainer illness or low attendance. Reasonable efforts will be made to contact and notify clients of any alterations to their training event or course. If a training event is cancelled, Ansrsource will either re-allocate Clients on to future training events with the Client’s consent, offer Virtual training events, or eLearning training.

Client Cancellations

• Except for instances provided under Clause 3, “Cancellations made by ansrsource”, any applicable refunds will be governed by the refund policy. If you need to make a cancellation, please notify ansrsource in writing or via email.
• All cancellation and rescheduling fees are due immediately via debit or credit card.
• When a refund is issued to the Client by Ansrsource, the refund may take up to a maximum of 30 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.
• Ansrsource will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.
• Where a customer has outstanding monies, any refunds granted will be offset against any outstanding monies.

 4.  Changes to Courses:

• Ansrsource reserves the right to change any part of a published course; if this is caused by circumstances beyond our control. Ansrsource reserves the right to cancel or reschedule any course and will advise the Client as soon as the change is known. Ansrsource will use all reasonable endeavors to avoid changes of this nature. For any courses that are rescheduled due to unforeseen circumstances (such as trainer sickness/ low course attendance), every endeavor will be made to provide a replacement trainer or to reschedule the course and we will offer Clients a variety of options to pursue their training program; however, should the offered alternative not be an acceptable option for the Client, a full refund will be issued.
• Contents of course timetables are intended for general guidance only and serve as an advisory purpose only. Any typographical errors including pricing or omission in any website, sales literature, administrative documentation, course materials, or other documents are subject to change without any liability on the part of Ansrsource.
• The course information, including the course, date, and venue, pre-coursework, maps and directions, will be advised upon the receipt of payment, in the form of joining instructions. Ansrsource reserves the right to change the venue, for circumstances that are beyond our control, and will advise the Client as soon as the change is known. Ansrsource cannot be held liable for out of pocket expenses due to cancellations or alterations to the course venue, that are out of our control.

5. Course Materials:

If for any reason (including but not limited to transit delays beyond the control of Ansrsource) courseware does not arrive on time for the course we will commit to replacing it at the earliest opportunity and make best endeavors to make temporary materials accessible, as required, to continue the learning program. Refunds will not be granted for transit-related delays beyond the control of Ansrsource.

6. Non-Attendance:

Non-attendance of any course, regardless of delivery type (classroom, e-learning, virtual, onsite), for any reason whatsoever is deemed to be a cancellation without notice and payment is due in full. A multiple course booking is when more than one course is confirmed that may make up part of a certification e.g. Business Analysis Diploma, ITIL® Expert, TOGAF® Certification, Six/Lean Six Sigma Black Belt etc. Part attendance of a Course is when a Client does not continue to the full course completion. In this situation the Client will not be entitled to any refund for courses or part of courses that were not attended, this will be deemed as non-attendance.

7. Course Suitability:

• The booker accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the clients attending. Ansrsource’s employees may recommend courses or learning solutions, however, the assessment and the final decision concerning the suitability of the course is the Client’s responsibility. In cases where we have made recommendations, we do so in good faith and will not be willfully misleading.
• All public and onsite training courses are delivered only in English unless specified otherwise and all Clients must be sufficiently proficient in the English language prior to attending the course.

8. Admission:

Ansrsource reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for the training program.

9. Booking on behalf of the Client:

In all cases the booker must bring these terms and conditions to the attention of Clients attending the event, if booking on their behalf. It is the booker’s responsibility to ensure that the Clients receive all the relevant information including the joining instructions, course and venue updates and that they meet the eligibility and published prerequisite requirements.

10. Onsite Training on a Client Specified Site:

It is the Client’s responsibility to provide all facilities, equipment, and setup required for the trainer to deliver the training. Ansrsource reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment, or conditions are unsuitable.

11. E-Learning, Online Learning:

• Course enrolment, fees, and log-in credentials are strictly non-transferable, non-cancellable, and non-refundable. Fair Usage Policy and Intellectual Property Rights apply to the access of study materials and prohibition of material dissemination.
• Ansrsource reserve the right to restrict access based on operational requirements including bandwidth consumption to ensure fair access to all learners. Access to e-learning/online products is granted for a 90 day period from the date of purchase. If an alternative term or extension has been purchased, the validity still starts from the date of purchase. If you require an extension, please contact info@theknowledgeacademy.com to obtain an extension quotation.
• Whilst Ansrsource endeavors to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and we make changes to the e-learning/online content from time to time, without notice. Ansrsource reserves the right to change or alter course content from that which is published in order to maintain the high quality of the learning. All e-learning examinations are valid for 30 days after the course’s conclusion.

12. Copyrights:

All intellectual property rights for all course materials shall remain the property of Ansrsource. The Client agrees not to reproduce, disseminate, sell, hire, lend, or copy the course materials or use them except for the purpose of personal reference. Ansrsource warrants that it will not knowingly include any copyright material in its course materials without license, consent, or attribution.

13. Intellectual Property:

• Ansrsource® is a registered trademark.
• The website, including content, design, organisation, layout, and software code are subject to copyright and intellectual property rights that are owned by Ansrsource.
• The re-use of illustrations, photographs, diagrams, or videos featured on Ansrsource’s website, without attribution, is prohibited under all circumstances. The deletion or alteration of proprietary rights, including copyright and trademarks, is prohibited under all circumstances.
• All products and services of Ansrsource without limitation are protected by international copyrights, trademarks, and are subject to intellectual property rights. Therefore all intellectual property belongs to Ansrsource, its related companies, its affiliates, or suppliers.
• The use of Ansrsource’s name or logo is prohibited under all circumstances, unless prior written consent is obtained from the Company.
• Ansrsource does not accept responsibility for intellectual property used during any training provided that does not show an affiliation to Ansrsource. Any intellectual property used in a training course, including the course itself, is protected by limitations laid out in international copyright law, and is subject to intellectual property rights.
• If we are making a bespoke course, we require a predefined specification to adhere to. In the absence of such predefined specifications, we will adhere to our own guidelines of what we view as “fit for purpose”. If no specification was provided, Ansrsource shall not be held responsible for any losses incurred as a consequence of the provided service.
• You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit, or otherwise use any of the intellectual property of Ansrsource’s website or course materials. The information on this site is provided “as is” and without any warranties.
• Ansrsource does not accept responsibility of content of any third party sites that may be referenced by Ansrsource. The following activities are strictly prohibited: use of robots, material dissemination, other automatic device or manual process to monitor or copy the site of any of its content or the replication of this site to any server.

14. Warranty & Liability:

• Ansrsource’s liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. Ansrsource will not accept liability for personal injury that incurs during our training courses caused by the negligence of any third party. Ansrsource will not be liable for indirect, special, or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss.
• Ansrsource will not be responsible for any damage resulting from any computer viruses arising from software installed on a Client’s computer systems.

15.  Personal Belongings:

Personal belongings or items belonging to a Client that are brought into a training course by the aforementioned Client, are the sole responsibility of the Client. Ansrsource accepts no responsibility for the items or any loss or damage that may occur during the course.

16. Non-Solicitation:

For 12 months following either the invoice date or the date of course delivery, of any contract carried out for the Client by Ansrsource or an associate company of Ansrsource, the Client, will not directly nor indirectly employ or solicit for employment any employee of Ansrsource. If the Client breaches this clause, Ansrsource shall be entitled to recover from the Client a fee of 50% of the gross annual salary of the employee of Ansrsource solicited for employment.

17. Assignments:

Ansrsource may assign its interests in all or part of this agreement. The Client may not assign or transfer this contract without the express written permission of a Director of Ansrsource.

18. Deviation:

No deviation from these terms and conditions will be allowed without the express written permission of a Director of Ansrsource. No communication either verbal or printed on our websites will override these Terms and Conditions. If, in any case, any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect. These Terms and Conditions override all terms raised on a PO by a client.

19.  Force Majeure:

• Ansrsource shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control, including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane, or other natural disaster), sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or interruption or failure of electricity or telephone service.
• Clients must ensure that they can attend the training courses that they are scheduled to attend. Ansrsource will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.

20. Recording of Ansrsource’s Employees or associates:

• The monitoring or recording of any Ansrsource employee is not permitted under any circumstances.
• Clients are not permitted to take any video/photography/audio during the course without prior written consent of Ansrsource and its Clients, failure to do so will be considered a direct breach of our terms of business and this matter would be taken very seriously.
• Clients are not permitted to take any video/audio during correspondence with Ansrsource’s employees without prior written consent of Ansrsource and its Clients, failure to do so will be considered a direct breach of our terms of business.
• Ansrsource will not take photographs, videos, or any audio recordings of you during a course and will not use this material for Ansrsource’s own marketing purposes without your prior consent.

21. Security and Encryption:

• We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection. That means your payment details are as secure as they possibly can be when making a purchase with us.
• Ansrsource shall implement reasonable measures to ensure that correspondence and machines used during training events are free from viruses and potentially harmful malicious software.
• Ansrsource makes no warranty for the reliability, protection, or virus-free nature of the material that is downloaded from our website.

22.  Confidentiality:

• All Client and Company information that is disclosed to Ansrsource will be kept confidential. Such information will not be disclosed by Ansrsource to any third-party organisations or individuals, unless reasonably required for the performance of our service delivery, for example booking examinations.
• Such information shall only be disclosed to employees that require such knowledge to conduct their role at Ansrsource. Such individuals are subject to legally binding obligations of data protection and confidentiality.
• Ansrsource shall not be liable for the disclosure of any Client or Company information that is readily available in the public domain, or if dissemination is agreed in a legally binding written approval document.