Position Title
Implementation & Training Services help new and existing customers successfully onboard and launch products. The focus is on building strong partnerships with customers by adopting a consultative approach.
As an Implementation Consultant, you will work alongside a project manager to lead implementation projects across various sectors, including K-12, Higher Education, Corporate, and Government. Acting as the primary technical lead for clients, you will collaborate with internal teams to ensure a smooth and successful launch. As a technical expert, you will also support pre-sales activities by identifying and recommending the most effective technical solutions.
This role is highly project-driven, with most tasks being billable
- Main technical lead for implementation projects
- Conduct consultation workshops with customers to successfully elicit and clearly document requirements
- Devise technical solutions and partner products to meet customer requirements
- Guide customers through the successful implementation of technical solutions
- Deliver on projects across multiple clients concurrently
- Operate independently to execute on customer commitments
- Create and provide documentation and resources to customers
- Collaborate cross-functionally to solution creatively and resolve challenges
- Scoping and technical solution design
- Partner with the sales team to provide pre-sales support and scope out suitable products and services that meet the client's requirements
- Internal knowledge and process improvement
- Promote knowledge sharing within the company
- Contribute to internal improvement initiatives as required
- Identify and resolve gaps in processes and documentation
- Provide guidance to implementation consultants while resolving complex technical cases
- Keep up to date with the client and partner products and processes
- Keep up to date with new technology trends to help facilitate client learning solutions
- Participate in other billable and non-billable responsibilities as required
- University degree or equivalent in relevant field considered an asset
- At least 5 years of relevant experience.
- Experience working with one or more of the following considered an asset:
- Learning Management Systems
- SaaS Environments
- Education or Corporate Training sector
- Public Company
- Ability to instill confidence and influence customers decisions in a consultative manner as a trusted advisor
- Outstanding proficiency in collaborating with clients and internal stakeholders to coordinate requirements and priorities to deliver on initiative(s)
- Excellent verbal and written communication skills, with an ability to speak to a variety of different audiences with various levels of technical acumen
- Strong analytical and problem-solving skills, resulting in creative solutioning
- Ability to multitask across simultaneous projects using strong organizational skills, prioritizes effortlessly
Skills:
- Working experience with the following technologies is considered an asset:
- AWS
- API integrations, Github, Postman
- Single Sign-On/Web Authentication
- Business Intelligence tools (i.e. Tableau, Power BI)
- XML
- HTML/HTML5/CSS
- SQL
ansrsource provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, caste, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We respect and support diverse cultures, backgrounds, talents, and perspectives. We believe embracing diversity and creating an inclusive environment will help us grow and succeed as an organization and better serve learners, who are the ultimate audience for all we create.
40 hours a week
Excellent Spoken and Written Communication
EMEA
